Privacy Policy

Last updated: January 1, 2026

1. Who We Are

AxelClaims is a private consulting firm operating in Canada that assists individuals who have experienced losses related to investment fraud, online trading disputes, and cryptocurrency-related financial harm. We provide case analysis and legal coordination services.

Contact us at: [email protected]

2. Information We Collect

When you submit a case evaluation form or contact us, we may collect:

• Full name, email address, and phone number
• Country of residence
• Case information — description of events, estimated loss, dispute type
• Technical data — IP address, browser type, pages visited, session duration
• Marketing attribution data — UTM parameters, referral source, landing page

3. How We Use Your Information

• To assess your case and determine whether we can assist you
• To contact you regarding your submission and case progress
• To coordinate with legal professionals, regulators, or financial institutions on your behalf (with your consent)
• To improve our website, services, and intake processes
• To comply with applicable legal and regulatory obligations

4. Legal Basis for Processing (PIPEDA)

We process your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our legal bases include:

• Consent — you have provided your information voluntarily for the purpose of a case evaluation
• Contractual necessity — to deliver the services you have requested
• Legitimate interests — to maintain and improve our services, prevent fraud, and protect the integrity of our platform
• Legal obligation — where required by applicable Canadian law

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With legal professionals or investigators directly involved in your case — and only with your prior consent
• With regulatory bodies or law enforcement where required by applicable law
• With trusted service providers who process data on our behalf under strict confidentiality agreements

6. Data Retention

We retain personal data for as long as necessary to deliver our services and fulfill our legal obligations. Case-related data is generally retained for up to 5 years following case closure for compliance and record-keeping purposes.

7. Data Security

All data submitted through our website is transmitted over encrypted SSL/TLS connections. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for processing where consent is the legal basis
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

Our website may use session and analytics cookies to understand how visitors interact with our content. We do not use cookies for advertising targeting or cross-site tracking. You may disable cookies through your browser settings; some features of the website may not function correctly if you do so.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted information, we will delete it promptly.

11. International Transfers

Your information is processed and stored primarily in Canada. In some cases, service providers may process data outside Canada. Where this occurs, we ensure appropriate safeguards are in place in accordance with PIPEDA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.

13. Contact Us